ServiceNow Stories

American Stories

ServiceNow stories

Nvidia backs open AI security alliance with tech giants

A broad industry push aims to give cyber defenders shared tools for spotting AI flaws, as regulators weigh whether open models raise new risks.

By Mark Tarre • 4 min read • 3 days ago

Digital Transformation

NetBox Labs and BlueAlly partner on network automation

Automation projects may be easier to trust as BlueAlly adopts NetBox Labs' infrastructure data platform across customer deployments.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Ondaro promotes three to vice president in ServiceNow shift

As ServiceNow projects grow more complex, Ondaro has split consulting, delivery and portfolio governance under three senior leaders.

By Sofiah Nichole Salivio • 4 min read • Last week

Security Operations Centres

Hexnode links UEM to ServiceNow incident management

IT teams can now manage device incidents and remote fixes from ServiceNow, cutting console-hopping and improving audit trails across Hexnode UEM.

By Sofiah Nichole Salivio • 3 min read • This month

Global Stories

ServiceNow stories

Digital Transformation

HackerOne launches H1 Remediation for faster fixes

Critical vulnerability backlogs have swelled 29-fold, prompting a tool that sends fix plans into engineering systems and AI coding tools.

By Sofiah Nichole Salivio • 5 min read • Yesterday

Software-as-a-Service

Dynatrace adds AI agents for governed IT operations

Governance controls aim to curb AI misfires as Dynatrace moves from observability to automated incident triage and remediation.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Robotics

Five control rooms, one tuesday afternoon

Alarm floods across data centres, pipelines and power grids can now be reduced to one incident, if operators can route and document fast enough.

By Kamalensh Srikanth • 9 min read • 4 days ago

Digital Transformation

ServiceNow: only 21% see AI returns in Ireland, EMEA

Only 21% of organisations in Ireland and EMEA are seeing meaningful returns from AI spending, despite a 113% rise in investment.

By Sofiah Nichole Salivio • 4 min read • Last week

Manufacturing

Vicarius finds 79% hit by known vulnerability incidents

Security teams are leaving known flaws exposed, with most responses still ending in tickets or handoffs rather than confirmed fixes.

By Sean Mitchell • 4 min read • This month

Data Protection

Australia leaders warn AI governance lags adoption

Governance gaps are emerging as hospitals, contact centres and enterprises push AI into frontline operations, raising risk and accountability concerns.

By Sofiah Nichole Salivio • 4 min read • This month

Customer Relationship Management

SnapLogic launches SnapCode for Claude Code integration

Enterprises can now let AI coding tools build integrations while keeping deployment, monitoring and security checks inside SnapLogic's platform.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

HERE launches Studio for no-code apps in regulated firms

Regulated firms can let non-technical staff build apps in a controlled browser, using approved AI tools and existing security controls.

By Sean Mitchell • 4 min read • This month

Software-as-a-Service

Ondaro launches Lighthouse for ServiceNow AI Control Tower

ServiceNow customers now have a limited first year to decide how to deploy its AI oversight tools before broader access expires.

By Joseph Gabriel Lagonsin • 4 min read • This month

Cloud Security

IBM & Red Hat launch Lightwell for open source fixes

Enterprises can now patch older open source software without disruptive upgrades, as IBM and Red Hat target stubborn vulnerability backlogs.

By Mark Tarre • 5 min read • This month

Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • This month

Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • This month