Online shopping Stories - Page 5

American Stories

Online shopping stories

Constructor wins trio of Stevie Gold awards for eCommerce

Recognition for its AI shopping tools highlights growing retailer demand for tech that lifts conversion, revenue and customer satisfaction.

By Sofiah Nichole Salivio • 5 min read • Sat, 29th Aug 2026

Airlines

Adobe says AI travel traffic to US sites jumps 119%

Travellers are increasingly starting searches with AI, and travel sites that are hard for models to read may miss out on bookings.

By Sean Mitchell • 4 min read • Fri, 21st Aug 2026

Data Protection

Synchrony & OpenAI launch discoverability & innovation tie-up

The tie-up could push financing offers and rewards directly into AI shopping, testing whether shoppers will use credit inside ChatGPT.

By Karen Joy Bacudo • 4 min read • Wed, 19th Aug 2026

Fintech

Coinbase adds AI agent & USDT payments for merchants

Merchants can now take automated purchases and USDT, as Coinbase widens its business payments tools to more than 5,000 companies.

By Karen Joy Bacudo • 3 min read • Sat, 15th Aug 2026

Global Stories

Online shopping stories

Phishing

Bitdefender warns of school scams across Asia-Pacific

Families across Asia-Pacific are being lured by fake grants, scholarships and delivery alerts as scammers exploit rising education costs and AI tools.

By Mark Tarre • 4 min read • Fri, 28th Aug 2026

Supply Chain

Silver Birches widens packaging offer beyond labels

Online brands and retailers are driving demand for joined-up packaging as Silver Birches adds more print formats to its offer.

By Sofiah Nichole Salivio • 4 min read • Thu, 27th Aug 2026

Customer Experience

City Chic sees lower returns in Mys Tyler FitCheck

Returns on City Chic's online sales fell 7.5% in a pilot, suggesting creator-led fit reviews could ease a costly problem for retailers.

By Sofiah Nichole Salivio • 4 min read • Tue, 25th Aug 2026

Digital Signage

WARC forecasts slower growth for retail media spend

Growth is expected to ease to 11.5% in 2027 as retail media matures, with Amazon still dominating US and European ad spend.

By Sofiah Nichole Salivio • 5 min read • Thu, 20th Aug 2026

Fintech

Holiday shoppers turn to AI & cashback as inflation bites

Inflation is pushing US holiday buyers to use AI and cashback tools, with nearly all shoppers planning at least one budget-stretching tactic.

By Karen Joy Bacudo • 3 min read • Thu, 20th Aug 2026

Customer Experience

For sensitive health categories, eCommerce can remove more than just the checkout queue

Discreet packaging, clearer product information and easier repeat ordering are helping buyers of continence products avoid embarrassment and confusion.

By Liz Anieto • 4 min read • Wed, 19th Aug 2026

Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 18th Aug 2026

Digital Transformation

Amazon Chief says conversational AI will reshape shopping

Shoppers may soon ask for product advice in chat form as Amazon races rivals to turn generative AI into a new retail interface.

By Sofiah Nichole Salivio • 4 min read • Fri, 14th Aug 2026

Stories from Other Regions

Online shopping stories

Omnichannel

UK online retail sales fall as July spending eases

July's dip in internet-led spending left online retail accounting for a smaller share of Britain's total shopping, official figures showed.

By Karen Joy Bacudo • 5 min read • Wed, 26th Aug 2026

Data Analytics

AI shopping tools not replacing discovery in retail

Australian shoppers are still choosing stores themselves, leaving AI retail spending concentrated on targeting and measurement rather than discovery.

By Mark Tarre • 6 min read • Wed, 26th Aug 2026

Digital Transformation

Australian shoppers trust AI more than sales staff

A survey of 500 consumers found 76% trust AI shopping recommendations as much as, or more than, advice from retail sales staff.

By Karen Joy Bacudo • 4 min read • Wed, 26th Aug 2026

Digital Transformation

Australian retailers absorb rising costs, Lightspeed says

More than six in 10 Australian retailers are covering at least half their higher costs themselves, squeezing margins as shoppers stay price-sensitive.

By Mark Tarre • 4 min read • Wed, 26th Aug 2026