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Salesforce unveils Koa CRM reasoning model on NVIDIA
Software-as-a-Service

Salesforce unveils Koa CRM reasoning model on NVIDIA

The model is already being piloted by customers as Salesforce pushes AI deeper into CRM workflows with fewer errors and more control.

By Sean Mitchell • 4 min read • Last week

Global Stories

Cloud stories

Google Cloud issues six-step guide for outage response
Disaster Recovery

Google Cloud issues six-step guide for outage response

Customers can use the six-step workflow to tell whether an outage stems from Google, their own systems or a third-party service.

By Sean Mitchell • 5 min read • Last week
CMOs & CIOs split over AI decision-making at firms
Data Protection

CMOs & CIOs split over AI decision-making at firms

Shared AI projects are stalling as marketers and technologists dispute control, with most CIOs claiming the final say on CMS and DXP choices.

By Sean Mitchell • 4 min read • Last week
Perplexity adds Portable Computer to Windows RTX PCs
Software-as-a-Service

Perplexity adds Portable Computer to Windows RTX PCs

High-end RTX users can now keep sensitive work on-device as Perplexity extends its local AI agent to supported Windows PCs.

By Sean Mitchell • 4 min read • Last week
Google Cloud expands session controls with 16-hour default
Privileged Access Management

Google Cloud expands session controls with 16-hour default

Administrators can now target shorter reauthentication windows to privileged users and specific apps as Google Cloud rolls out its new 16-hour default.

By Sean Mitchell • 3 min read • Last week
Dayforce named leader in Gartner workforce management
Software-as-a-Service

Dayforce named leader in Gartner workforce management

The recognition could boost Dayforce's appeal as employers seek software to control labour costs, staffing and compliance across dispersed workforces.

By Sean Mitchell • 3 min read • Last week
HCLTech launches Pulse for mid-market AI transformation
Digital Transformation

HCLTech launches Pulse for mid-market AI transformation

It targets companies that have outgrown pilots, offering one accountable partner to scale AI safely across operations and modernise systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Cloud stories

Swiggy adopts Snowflake to speed up data workflows
Software-as-a-Service

Swiggy adopts Snowflake to speed up data workflows

Swiggy's data teams can now run heavy queries far faster as the platform brings marketing, operations and finance onto one governed view.

By Sofiah Nichole Salivio • 3 min read • Last week
HCLTech launches Pulse for mid-market AI transformation
Digital Transformation

HCLTech launches Pulse for mid-market AI transformation

Businesses struggling to turn AI pilots into measurable returns are the target of HCLTech Pulse, aimed at mid-market firms with complex tech needs.

By Sean Mitchell • 3 min read • Last week
Samsung brings One UI 9 to Galaxy S26 in Australia
Malware

Samsung brings One UI 9 to Galaxy S26 in Australia

Australian Galaxy S26 owners will gain Samsung's latest AI tools and tighter privacy controls from late September.

By Sean Mitchell • 3 min read • Last week
Ericsson sees AI agents reshaping mobile network demand
Data Protection

Ericsson sees AI agents reshaping mobile network demand

Background AI tasks could drive a new wave of mobile traffic, with Ericsson saying two-thirds of users may tap AI daily by 2030.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Unlocking the hidden potential of data centres through heat zoning
Data centers

Unlocking the hidden potential of data centres through heat zoning

Heat zoning could turn data centres into local heat suppliers, helping cut emissions and support nearby homes and businesses as demand rises.

By Bryony Evans • 5 min read • Last week
Tollring & ROGER365.io seal Microsoft Teams alliance
Software-as-a-Service

Tollring & ROGER365.io seal Microsoft Teams alliance

Microsoft Teams users will get contact centre, recording and analytics tools in one workflow, with compliance benefits for regulated firms.

By Sofiah Nichole Salivio • 4 min read • Last week
de Novo appoints Lynette Slater as Chief Executive
Software-as-a-Service

de Novo appoints Lynette Slater as Chief Executive

The Welsh digital transformation firm is reshaping its senior team as it expands across public sector and private clients.

By Sofiah Nichole Salivio • 3 min read • Last week
Sapiens launches AI-native insurance platform for insurers
Software-as-a-Service

Sapiens launches AI-native insurance platform for insurers

Insurers could cut costly system overhaul delays as the new software embeds AI in core policy, claims and billing workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Insight backs Scotland's AI scaling adoption programme
Digital Transformation

Insight backs Scotland's AI scaling adoption programme

Scottish firms will get support to move from AI trials to day-to-day use, with readiness checks and consultancy aimed at boosting productivity.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Cloudways launches Velocity managed Node.js hosting
Software-as-a-Service

Cloudways launches Velocity managed Node.js hosting

Developers gain a flatter cost base and less infrastructure work as Cloudways enters managed Node.js hosting with Velocity from USD $20 a month.

By Joseph Gabriel Lagonsin • 3 min read • Last week